GPI Support

Contact bloatedticks@gmail.com for account, delivery, payment, privacy or technical help. GPI Marketplace is operated by Cheikhe Ahmadou Tidiane Tall in Georgia, United States.

Support is available in English and French every day from 9:00 a.m. to 5:00 p.m. Eastern Time. In the app, open Menu > Support to submit a request and follow replies. If you cannot sign in or no longer have the app, email us.

Deliveries, payments and safety

Include the delivery or transaction ID if available, a description of the issue and relevant dates. For missing, damaged or disputed deliveries, do not confirm satisfactory receipt; report the issue from the delivery page and preserve evidence. Do not send prohibited electronics or fragile items. GPI does not provide item insurance or promise damage compensation.

In-app requests are acknowledged when submitted; GPI's support policy provides an outcome within 10 calendar days, with the deadline paused when further information is requested. Reply to information requests within five calendar days. Applicable legal rights and deadlines still apply. Email requests require manual acknowledgement and identity verification when appropriate.

Never send your password, one-time sign-in code, full card number or identity document by email. GPI support is not an emergency service; contact local emergency services for immediate danger.

Privacy and account deletion

Read our Privacy Policy or request account and associated data deletion. Deletion requests can be made without signing in to the app.